The costs of running service desks are increasing
45% say they are increasing headcounts to deal with the increased workload
56% say the number of incidents is trending up because of complexity
Increased ticket volumes are resulting in increased average time to answer calls which in turn leads to higher abandonment rates.
82% of ITSM professionals say IT will get harder over the next 3 years because of increasing IT complexity
Yolk reduces the cost of running enterprise service desks by using AI to generate efficiencies.
Yolk increases the throughput of your existing desk and decreases your overall ticket volume with an AI chat agent.
Learn more today
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